Right before school started, I ordered lunch sacks and backpacks for the buddies from Land's End. Ever since the lunch sacks arrived, they have been slowly shredding across the top velcro. Last week, it finally got below the sew line and came apart.
If these would have been from ANYONE else, I would have sewn them shut myself and carried on. But they were Land's End. I have never had a school product from them tear or come apart. EVER. In fact, my kids have used the same backpack, everyday, for three years. They have dragged them across the floor, dropped them on the bus, and pushed them into lockers, with no signs of any wear and tear. They have been on trips and over night sleepovers. In fact, they usually tire of the color and want a new one. I still use the one Levi had in kindergarten, for our sports survival bag for the twins snacks and hot wheels.
So I called Land's End. Guess what? No press this number for a human. The 800 number IS a human. A LIVE PERSON was on the phone. Cheerful as ever. I gave her a brief description of what was going on, and she APOLOGIZED and transferred me to another human.
Yep, real people who speak and understand English. If I could have, I would have kissed her through the phone. She told me to look for new ones in the mail and send the old ones back, so they can remedy this problem. I told her my kids names were written in Sharpie on the inside, her reply was "no problem". The previous colors were sold out, so we picked out new ones and they arrived yesterday. I firmly believe, that if we hadn't had snow and ice, they would have been here on Saturday morning.
Look at these faces! It was like Christmas this morning. Kudos to Land's End and their great customer service. You ladies ROCK!